Virtual assistant arrives at the Venezuelan bank
The Banesco institution presented to the market "Barti" a specialist in virtual attention that uses artificial intelligence to resolve doubts and questions
Venezuelan banks now have a virtual assistant named “Barti”, which uses artificial intelligence to answer questions and concerns from Banesco clients.
“At a time when the speed of services is of high value and digitization increases customer expectations, companies must transform and optimize their processes. With Barti, Banesco leverages its service strategy by providing a tool to obtain information from anywhere, directly and immediately”, said Vice President of Competitive Intelligence Iván Guevara.
As indicated, this bot provides information that guides the client to carry out their self-management of situations with keys associated with products or events related to special operations keys.
This is just the beginning
In the future, it is expected that this Banesco Virtual Assistant will incorporate information on new topics related to products and services and, like all development based on artificial intelligence, will strengthen its knowledge through interaction and will be increasingly capable of interpreting the messages it will receive and how you should respond.
In those cases in which the answer to a particular query is not available or the client requires a more specialized orientation, Barti has the ability to refer the conversation to a Virtual Attention Executive.
K. Tovar
Source: Bancaynegocios
