Browsing Tag

artificial intelligence

Robots will dominate customer service in the future

The customer service paradigm is transforming rapidly and in the near future it is estimated that this business area will be dominated by virtual assistants or robots, which can attend 24 hours a day, 365 days a year. They are becoming more…

Investment in Artificial Intelligence will grow by 20%

Global spending on artificial intelligence (AI), encompassing software, hardware, and services, will reach $432.8 billion in 2022, representing at least 19.6 % growth from 2021. This forecast from the consulting firm IDC contemplates that…