Zoom integrates email and calendar in its communications platform

Zoom has announced the new features that it will soon introduce on the platform, both for companies and individuals, such as the integration of email and calendar services or chat in the Zoom One collaborative solution.

This year Zoom has incorporated more than 1,500 new features and improvements to its communications platform, a fact that the company’s executive director, Eric S. Yuan, has shared within the framework of the Zoomtopia event, where other news that will arrive have been announced coming soon, both for companies and individuals.

The Zoom platform will integrate, first in beta, Zoom mail and calendar services, and early next year, it will do the same with the virtual coworking space Zoom Spot.

Zoom Virtual Agent, the conversational AI and chatbot solution for providing customer support, will be available in early 2023, and will be able to fully integrate with Zoom Contact Center. It will also be offered as a standalone chatbot solution.

Zoom One, the all-in-one communication and collaboration offering, has integrated Chat and Meeting Chat. And coming soon, as part of Zoom IQ for Sales, Zoom IQ Virtual Coach will allow you to simulate a variety of sales situations to give salespeople a real-time practice environment during calls with prospects.

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Source: dpa