As part of the launch of the book “Venemergencia: 20 Years of a Disruptive and Socially Impactful Healthcare System,” Venemergencia organized the forum “Being an Entrepreneur in Venezuela: Past, Present, and Future of a Transformative Role.” This reflective space brought together business leaders, academics —including the president of the National Academy of Medicine of Venezuela, Huníades Urbina-Medina— IESA executives and professors, students, and opinion leaders to analyze the role of private enterprise in building the nation.

The forum, presented by journalist María Laura García, took place in the Alberto F. Vollmer Auditorium at the Institute of Advanced Studies in Administration (IESA) and fostered an open conversation about leadership, innovation, strategic alliances, and social commitment, within a context marked by the challenges and opportunities of the Venezuelan environment.

A space to reflect on the transformative role of entrepreneurship

The forum was moderated by Professor Nunzia Auletta, Academic Director and Professor at the IESA Center for Innovation and Entrepreneurship, and featured the participation of Gustavo Roosen, President of IESA; Rafael Arráiz Lucca, historian and author of the book titled; and Andrés Simón González-Silén, founding partner and CEO of Venemergencia.

During her remarks, González-Silén emphasized the importance of rethinking collaboration models in the country: “We must consider alliances that seem impossible, but these are the ones that will allow us to give people greater access, not only in health but in every other sector of the economy, and that will allow us to strengthen our country.”

For his part, Gustavo Roosen underscored the value of the forum as a space for analysis and collective development: “This forum is an ideal space to address the current problems facing the various sectors of the country, so that, with a clear perspective, we can seek real and meaningful solutions for the country we all want.”

The speakers agreed on the need to strengthen purpose-driven companies, capable of generating sustainable economic and social value, supported by innovation, ethics, and teamwork as drivers of transformation.

Book launch: Venemergencia: 20 years of a disruptive healthcare system with social impact

As a central part of the day, the book launch for “Venemergencia: 20 Years of a Disruptive Healthcare System with Social Impact” took place, an event that invited reflection on the organization’s journey, lessons learned, and social impact.

The book chronicles the history, evolution, and lessons learned by Venemergencia over two decades of operation in Venezuela. Rafael Arráiz Lucca emphasized the symbolic and social value of the publication: “This is a very important book because of the significance of this company, which, with its values ​​and commitment, has managed to bring about a significant change in the Venezuelan healthcare system.”

In his remarks, Luis Enrique Velásquez Díaz, founding partner and COO of Venemergencia, highlighted the vision that has guided the organization since its inception: “Despite the difficulties we faced when starting this great idea that is Venemergencia, we always focused on building a company with values ​​and purpose. This is what allows us today, after 22 years, to serve Venezuelans and to capture the story of these first 20 years as an example of overcoming challenges and resilience in this book.”

The book was developed through the collaborative work of Rafael Arráiz Lucca and Guadalupe Burelli, the authors; edited by Andrés Simón González-Silén and Luis Enrique Velásquez Díaz; coordinated by Isabela Iturriza Soulés; designed by Pedro Quintero; and printed by Editorial Arte.

Looking to the future and believing in the contributions of entrepreneurs to Venezuela as key players

With this initiative, Venemergencia reaffirmed its commitment to promoting strategic thinking, responsible leadership, and creating spaces for dialogue that contribute to the country’s economic and social development, inviting reflection on the role of entrepreneurs as key players in Venezuela’s transformation.

Venemergencia is recognized as the “Company of the Year 2025” by the Caracas Chamber of Commerce

To cap off the well-deserved retrospective look given to Venemergencia these past few days, the Caracas Chamber of Commerce has just awarded it the title of Company of the Year 2025. Upon receiving this distinction and award, its representatives and spokespeople considered it a very “important incentive to continue consolidating strategic alliances, developing comprehensive healthcare solutions, and positively impacting the lives of the people who trust in the services we provide.”

The Venemergencia Group’s social media accounts are: @venemergencia @urgentcare.ve @fundacionvenemergencia @venemergenciaauto.

On-site news coverage by EL SUMARIO Digital Communication Group

Audiovisual production and photography: Jesús Ramírez and Ida Febres

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As part of the tenth edition of the CAF Marathon 2026, the Venemergencia Group led the Medical Update Course for runner care, a training day aimed at strengthening the preparedness of medical personnel and volunteers. They will participate in this emblematic sporting event, which this year will include a 10K race for the first time, in addition to the traditional 21K and 42K distances. The races will be held on Sunday, February 8th.

The training session took place in the Antonio José de Sucre Auditorium at the CAF Tower and was part of a joint effort between Venemergencia, CAF, and Mercantil Seguros, key partnerships that ensure optimal conditions for safety, prevention, and medical care during the event.

During the session, experts from Venemergencia, the Venemergencia Foundation, and sports specialists addressed key topics such as musculoskeletal injuries, heat-related illnesses and dehydration, basic life support, emergency medical management in marathons, and the strategic placement of resources on race day, all aligned with international standards for care at large-scale sporting events.

Medical management and training for the marathon

One of the central themes of the day was the presentation “Emergency Management System during the CAF Marathon,” given by Dr. Luis Enrique Velázquez, Founding Partner and Operations Director of Venemergencia. During his presentation, he explained the technical and operational challenges involved in providing medical coverage for an event of this magnitude and highlighted that, in previous editions, up to 30 % of runners required some type of care, including highly complex emergencies such as cardiac arrest and heatstroke.

Dr. Velázquez also emphasized that the medical operation is designed according to IAAF international standards, which allows for the precise definition of the number of professionals, units, points, and care stations needed. In this context, he explained the integrated response system implemented by Venemergencia, based on four fundamental pillars: human resources, material resources, care units, and communications, and stressed the importance of coordinated work among the institutions involved.

As part of this comprehensive deployment, all runners in the 2026 CAF Marathon will have Mercantil insurance, granting them access to the Urgent Care network of emergency rooms. In cases where the required care exceeds the emergency level, participants will be immediately referred to partner clinics, ensuring continuity of timely and specialized medical attention.

Specialized training for runner care

From an educational perspective, the course addressed the main medical situations associated with long-distance running. Carlos Lobo Oropeza explained the most common injuries in runners and the role of volunteers in identifying warning signs, emphasizing the importance of prioritizing athlete safety.

Likewise, Christopher De Faria, a surgeon and member of the Venemergencia Foundation, reinforced knowledge in Basic Life Support, including the early recognition of cardiac arrest and the correct use of an automated external defibrillator (AED).

Finally, Dr. Ricardo Javornik addressed heat-induced thermal stress injuries, thermoregulation, hydration, and care protocols for this type of emergency.

A comprehensive operation for the safety of all runners

The medical operation for the 2026 CAF Marathon will be made possible through the coordinated efforts of Venemergencia, CAF, Mercantil Seguros, and various security and response agencies, including the Fire Department, Civil Protection, Salud Chacao, Ven 911, paramedics from Vías Rápidas, and Ángeles de la Autopista (Highway Angels), forming a comprehensive care system to respond effectively to any eventuality.

With this preparation process, Venemergencia reaffirms its commitment to safety, prevention, and timely care during the 2026 CAF Marathon. The organization invites runners and attendees to experience this sporting event with confidence and peace of mind, supported by a comprehensive, planned, and coordinated medical care system. Together with its strategic partners, Venemergencia will be present before, during, and after the event, prepared to safeguard the health and well-being of all participants.

With information and main image provided by Grupo Venemergencia

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Venemergencia thanked the media and a group of prominent journalists for their support of the initiatives and projects it has been implementing and developing. The occasion was also used to present a significant and relevant publication.

Venemergencia thanked the media and a group of prominent journalists for their support of the projects and initiatives it has been implementing and developing. “Venemergencia: 20 Years of a Disruptive Healthcare System with Social Impact,” written by Rafael Arráiz Lucca and Guadalupe Burelli (who passed away a few months ago), with a foreword by Gustavo Roosen and editorial coordination by Isabela Iturriza Solulés, narrates and documents the extraordinary work of physicians Andrés Simón González-Silén and Luis Enrique Velásquez Díaz in building a project and company that combines professional and managerial excellence with a profound social conscience.

The book testifies that this path in the healthcare field, undertaken as a vocation, can be productive, sustainable, and enriching. The year that is ending, 2025, has been special for Venemergencia with the steady development of Urgent Care, and the coming year, 2026, is quite promising, as it holds great expectations.

In an exclusive interview with the media outlets of the digital communication group EL SUMARIO, Dr. Andrés Simón González-Silén, CEO of Venemergencia, and Dr. Luis Enrique Velásquez Díaz, Director of Operations, discussed the organization’s achievements and objectives as a healthcare provider. They also outlined their upcoming challenges, emphasizing innovation, human compassion, professionalism, and a commitment to the well-being of Venezuelan society. We invite you to enjoy the following video interview and related audiovisual content:

The text’s introduction states and summarizes that: “…the case of Venemergencia is emphatically unique. It began as a venture by two young medical students at the José María Vargas School of the Central University of Venezuela (UCV) twenty years ago, and today it is a healthcare provider with over a thousand employees, all within an environment fraught with difficulties (…) A new model, focused on untangling knots for patients and insurance companies, streamlining emergency care, providing humane treatment, and reducing costs for insurers and policyholders.”

María Alejandra Medina, Venemergencia’s Marketing Director, oversaw the overall success of the understated celebration, attending to every aspect and detail with her characteristic kindness and expertise.

On-site coverage

Audiovisual production and photography: Ida Febres

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Venemergencia, a leading company in primary healthcare in Venezuela, inaugurated its seventh medical emergency center, this time in the city of Maracay, which also houses Venemergencia’s operational base in that region.

The first Urgent Care center opened in Caracas in August 2023, and by the end of August 2025, it had served more than 50,000 people across its six locations, with a customer satisfaction rating of 97% (NPS). The average wait time from arrival is less than 10 minutes, and the total time spent at the center is less than 2.5 hours. Caracas already has two Urgent Care centers (Xerox Tower and La Candelaria), one at the Concepto La Viña shopping center in Valencia, and others in Lechería, Maracaibo, and Barquisimeto.

Additionally, with these initiatives, the Venemergencia Group has managed to reduce the average cost of emergency care by three times (3x). This is an effective and fast healthcare option available to members of the country’s leading insurance companies, making Venemergencia a reliable and robust partner that ensures the smooth functioning of the healthcare system based on a value-based care model.

Realizing a great purpose

Dr. Andrés Simón González Silén, Executive President of Venemergencia, stated that “we are not only opening a new location, we are consolidating a vision: that of a country where access to quality healthcare is a reality. Today we complete the first phase of the expansion of our Urgent Care model. And we have already taken firm steps in consolidating our network of partners, activating operations in Margarita and Guatire, and soon in Puerto Ordaz, Acarigua, San Antonio de Los Altos, and San Cristóbal. This year we will complete 20 partnerships based on this model,” he emphasized.

For his part, Dr. Luis Enrique Velásquez, Operations Director of Venemergencia, highlighted that 25% of the cases treated in the Urgent Care centers have been injuries, followed by acute viral syndrome and lower respiratory infections, and specified that 92% of the cases treated were resolved without the need for referral to an emergency room. “This is more than a business model; it is the realization of our purpose: to provide more and better access to healthcare for Venezuelans. Giving this option to the residents of Maracay and surrounding areas fills us with pride.”

Consolidation of partnerships

Dr. González Silén emphasized that with the opening of Urgent Care Maracay, “Venemergencia is consolidating its position as a leading company in the sector; our actions demonstrate our purpose, and we are paving the way as a model for the country. Having 7 locations that positively impact the quality of life of patients and reduce costs for our clients demonstrates that the value-based healthcare model works, is humane, and has the potential for unlimited expansion.”

This location also consolidates Venemergencia’s partnership with Proyecto Remo to promote reading in the “Dr. The “José María Vargas” library, operating under the “take a book, leave a book” concept, enhances the experience for those visiting the Urgent Care center, promoting a love of reading and fostering a sense of community and trust.

The opening event was attended by journalists and local businesspeople, and was preceded by several meetings with insurance brokers.  The event also featured a special performance by Quattro Corde, a group from El Sistema, who delighted the audience with their music. This was part of the institutional partnership between the Venemergencia Foundation and El Sistema.

For more information and useful resources, follow these Instagram accounts: @venemergencia @fundacionvenemergencia @urgentcare.ve.

(Information and images provided by the Venemergencia Group) 

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Venemergencia, a leading primary care company in Venezuela, celebrated its 21st anniversary with a concert of traditional Venezuelan music at El Sistema headquarters in Quebrada Honda. On this special occasion, the “Simón Díaz” Venezuelan Music Orchestra, conducted by maestro Edward Bogado, performed a repertoire of pieces that represent and highlight the cultural richness of the different regions of the country where the company offers its services to increase access to healthcare for Venezuelans.

The performance was accompanied by a narration by journalist María Laura García, a specialist in the health sector and brand ambassador. Likewise, the founding physicians of Venemergencia, who are the heads of the organization, Dr. Andrés Simón González-Silén, Dr. Luis Enrique Velásquez Díaz, and Engineer David Galavis, addressed the audience to thank the support of commercial partners and institutions that played and continue to play a decisive role in the organization’s growth.

“After 21 years of tireless teamwork, we can say, without a doubt, that our goal of providing greater access to healthcare is not a dream, but a reality that has been consolidated in each of our services, our partnerships, and our upcoming goals,” said Venemergencia’s founding partner and Executive Director, Dr. Andrés Simón González-Silén, who added: “More than counting years, we celebrate touched lives, opened doors, and restored hope.”

For his part, Dr. Luis Enrique Velásquez Díaz, Operations Director of Venemergencia, stated: “At the beginning of this story, it was Andrés and I teaching first aid courses. Today, the Venemergencia Group has more than 1,000 employees, offering our services in 90 cities across the country. We have eight locations, six of which are Urgent Care clinics, and in September, we opened our seventh Urgent Care clinic in the city of Maracay. In June alone, we served more than 52.000 patients through our ecosystem of services.”

Placing the human being at the center

For his part, Engineer David Galavis stated, “We are proud to be building a platform that puts the human being at the center, that listens, responds, and improves their experience. And that also relies on technology and communication to reach even further.”

The event was attended by renowned figures from the country’s public life, as well as prominent leaders in the healthcare sector, representatives of insurance companies, opinion leaders, and journalists.

About Venemergencia

Venemergencia currently employs more than 1,000 people in six cities across the country and provides services through a value-based pre-hospital healthcare ecosystem that seeks to reduce unnecessary clinic visits. The company is ISO 9001:2015 certified and has been recognized as a Great Place to Work. It has positively impacted the country’s healthcare sector with milestone innovations and important market trends, from telemedicine to Urgent Care emergency rooms and, more recently, with VidaInsurtech, which will expand its mission to provide greater access to healthcare for Venezuelans.

Information and reference images provided by Grupo Venemergencia

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Venemergencia, a leading primary healthcare company, opens its sixth emergency room in Venezuela, this time in the city of Barquisimeto, where Venemergencia’s operations base is also located.

The first Urgent Care location opened in Caracas in August 2023, and by the end of April, more than 31,500 patients had been treated across the five locations, with a 97 % satisfaction rate measured by the National Population Fund (NPS). The wait time for care from arrival is less than 10 minutes, and the total length of stay is less than 2.5 hours. They already have two Urgent Care locations in Caracas (Torre Xerox and La Candelaria), one in the Concepto La Viña shopping center in Valencia, and another in Lechería and Maracaibo.

Additionally, they have managed to reduce the average cost of emergency care fivefold (x5). This is an effective and rapid healthcare option available to members of the country’s leading insurance companies, making Venemergencia a reliable and robust partner that guarantees the proper functioning of the healthcare system based on a value-based care model.

Dr. Andrés Simón González Silén, CEO of Venemergencia, referred to the work of this 100% Venezuelan company in the healthcare sector as a testament to the fact that “nothing extraordinary is done alone. We have been building solutions together for 20 years, with the best team and the best allies, to provide Venezuelans with quality healthcare options, with a human focus and social impact. Opening Urgent Care’s sixth location demonstrates our ability to execute and our willingness to invest in our country, and doing so in Barquisimeto is truly special.”

For his part, Dr. Luis Enrique Velásquez, Director of Operations at Venemergencia, highlighted that 25 % of the cases treated in Urgent Care rooms have been trauma, followed by acute viral syndrome and lower respiratory tract infections. He specified that 92 % of the cases treated were resolved without the need for referral to an emergency room. “This is more than a business model; it’s the embodiment of our purpose: to provide more and better access to healthcare for Venezuelans. Giving this option to the residents of Barquisimeto and nearby towns fills us with pride.”

The inauguration was moderated by María Laura García, a journalist specializing in health coverage, and was attended by journalists, local businesspeople, and prominent doctors from Barquisimeto. It was preceded by several meetings with insurance brokers. The event featured the outstanding participation of a group of musicians from the Jacinto Lara group of El Sistema, who delighted attendees with their performances. This was part of the institutional alliance between the Venemergencia Foundation and El Sistema.

Venemergencia’s next Urgent Care location will open in September in Maracay, Aragua state. A network of allies is also being consolidated, allowing it to expand the reach of this value-based care model to more cities across the country.

You can follow them and obtain more information at: @venemergencia @fundacionvenemergencia @urgentcare.ve.

With information and images references provided by Grupo Venemergencia

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During the first board meeting of the Federation of Chambers and Associations of Commerce and Production (Fedecámaras), corresponding to 2025, the creation of the Health Commission was approved, a proposal presented by Tito López, president of the Chamber of the Pharmaceutical Industry (Cifar) and Dr. Andrés Simón González-Silén, president of Venemergencia and founder of the Venezuelan Association of primary and prehospital health providers (Avenprosapp).

This commission represents the 19th of Fedecámaras, and it will be made up of representatives of the different subsectors, such as hospital medical care providers and services, primary and pre-hospital medical care, pharmaceutical products and biotechnology, medical device and equipment companies, and will also have the participation of the National Academy of Medicine.

Improvement in private health services in the country, benefiting more Venezuelans

Adán Celis, president of Fedecámaras, indicated that this work group will be responsible for generating public policy proposals that provide solutions to positively impact the performance of the Health area in the country.

For his part, the president of Cifar explained that among the short-term objectives of this instance are the formalization of the health sector, regularizing the legal framework of the sector and becoming a catalyst for solutions for the resolution of issues of interest in this area.

Likewise, Dr. González-Silén, highlighted that the members of the commission are betting that it “will be the professional reference that inspires the leaders of the health sector to consolidate a model of care focused on value. This translates into giving priority to the benefit of patients, reducing costs throughout the chain and optimizing resources. The members of the commission will join forces, share information and assume commitments that positively impact the entire system and each Venezuelan,” he indicated.

Among the aspects to be discussed by this commission are those related to the current situation of the sector, economic scenarios, application of technology and innovation in the area, generation of big data to promote plans and projects with high social impact, update on the regulatory framework of the sector and evaluation of study programs that require corporate support/sponsorship.

With information from social networks, other media, Fedecámaras and Venemergencia

(Reference image source: Fedecámaras Health Commission)

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With the purpose of providing better access to cardiovascular health, the National Academy of Medicine (ANM) and the Venemergencia Foundation formalized an alliance for the donation of an automatic external defibrillator at the Palace of the Academies, located on Avenida Universidad, in the Cathedral Parish, Caracas.

In terms of first aid and through the Public Access Defibrillation (DAP in Spanish) program that is being promoted, it is possible for any person, even without complex professional training, to act in a timely manner in the event of a medical emergency.

“It is very significant to install this defibrillator in the Palace of the Academies, it is a great achievement of this administration, a historic event, a life-saving measure,” said Dr. Huniádes Urbina, president of the ANM.

Training for the professional practice of paramedics

The institutions will offer training courses for the professional practice of paramedics, which will be endorsed by the National Academy of Medicine to guarantee the standard of quality and excellence in the service of health professionals in the country.

For his part, Andrés Simón González – Silén, executive president of Venemergencia, reiterated the commitment of the foundation “to promote the installation of more defibrillators in Caracas and the country, in order to give citizens the security of being in cardioprotected areas.”

Venemergencia Foundation celebrates its 13th anniversary

The Venemergencia Foundation is a non-profit organization specialized in the creation and implementation of community development programs with the aim of promoting access to health through education.

We are equipping Caracas with Automatic External Defibrillators (AED) and training neighbors with basic life support training. This is useful only to the extent that people commit to receiving training as first responders, to work as a team and to save lives with the corresponding protocol, said Andrea Galarraga, Venemergencia’s sustainability director.

In the framework of the celebration of the thirteenth anniversary of the foundation, Galarraga also stated that thanks to this alliance, progress is being made in promoting cardiovascular health and improving medical care in Venezuela: “being today at the Palace of the Academies is, without a doubt, a milestone for the foundation.”

 

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Una publicación compartida por Fundación Venemergencia (@fundacionvenemergencia)

With information and reference image from Venemergencia, the National Academy of Medicine, other media and social networks

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The implementation of the DAP (Public Access Defibrillation) program by Venemergencia was recently announced, which motivated us at the El Sumario Digital Communication Group to obtain more information and offer it through our media.

It should be remembered that cardiovascular diseases are the leading cause of death in the world. Cardiac arrest is the main complication of these diseases, which without immediate treatment with cardio-pulmonary resuscitation and defibrillation leads to death. The chances of survival decrease 10% for every minute that care is delayed, Venemergencia explained.

– With this program, any person, even without complex or sophisticated professional training, can successfully act as a first responder in their community in situations such as those mentioned; which multiplies by thousands the probability of timely and effectively attending to this type and type of medical emergencies.

We made contact and spoke with Andrea Galarraga, director of Sustainability at Venemergencia, who kindly provided us with information and commented on the value that the Group’s operations assign to the management of innovation, hand in hand with sustainability, as fundamental and convenient as education.

Video coverage

We invite you to listen and watch, as well as share and comment on this interesting video conversation with Andrea Galarraga, in which aspects such as:

• Prominent nature of education within everything they do at Venemergencia.
• The launch of the Public Access Defibrillation (PAD) program has marked a milestone.
• Today, we are faced with the possibility of turning our country into a cardio-protected territory.
• We seek to generate capacity within the community based on the first stages of this type of emergency.

In-person video coverage

Audiovisual production: Ida Febres

With information and images provided by Venemergencia

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Venemergencia continues to set the standard for health innovation in Venezuela, focused on the quality of the user experience in primary medical care, they have integrated artificial intelligence (AI) into their management and care system. This technological innovation offers new functionalities that promise to continue advancing in the transformation of the health system in the country, starting a new era of human-centered services with the aim of taking users’ medical care experience to another level.

The incorporation of this technological innovation in its APP means that, by simply looking at the camera of the electronic device (whether smartphone, tablet or computer), users will be able to take vital signs using facial recognition and in less than a minute. Key vital signs can be monitored: heart rate, oxygen saturation, respiratory rate and blood pressure. Which can facilitate the initial diagnosis process and provide crucial data quickly and non-invasively. Additionally, facial recognition technology allows hemoglobin and stress level to be recorded to determine, together with other signs, an index of well-being.

Additionally, the “DoctorV” is incorporated into the Venemergencia ecosystem, a conversational chatbot based on AI, fast and close, which will help the patient obtain a pre-diagnosis at the end of each conversation where the symptoms will be evaluated using the protocols. most up-to-date scientists. This not only improves accessibility to medical services for people who may have difficulty getting around, but also provides an option for preliminary consultation before determining whether a more detailed physical examination is necessary. Additionally, DoctorV will expeditiously guide patients to the correct medical specialty. By directing patients to the right service at the right time, the integration of this tool provides relief from anxiety related to the patient’s symptoms, increasing engagement and trust with their insurance provider.

“At Venemergencia we are committed to giving access to health to all Venezuelans, that is why we implement cutting-edge technologies that can be applied to improve their quality of life,” said Andrés Simón González Silén, founding partner of Venemergencia.

These technologies not only represent an advance in medical care in Venezuela, but are also indicative of a global trend towards the digitalization and personalization of medical care for which Venemergencia takes a step on par with technological advances to provide access to the quality health that we want to receive and that allows evolution in medical care for all of us who live in Venezuela.

Follow them to see more of their work to take care of the health of all Venezuelans by visiting: @venemergencia and GrupoVenemergencia on LinkedIn.

With information and images from Venemergencia

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