Artificial intelligence, through a user support bot, has arrived on Meta’s messaging network, WhatsApp. Responses are now immediate and less boring than through the traditional form.

Meta is making progress in its goal of responding more efficiently to user requests on its social networks. In the case of WhatsApp, it now has an AI bot to provide assistance with various customer questions.

With this advancement, responses to WhatsApp user queries are in natural language, as if it were a human. Of course, if the bot cannot provide a conclusive answer, the customer can expect to be assisted by a human agent, although the process will be slightly slower.

In this way, the old support form is now in the hands of AI, through a bot that responds more quickly and efficiently within the app.

M.Pino

Source: computerhoy

(Reference image source: Alicia Christin Gerald on Unsplash)

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La entrada WhatsApp uses AI bot to provide user support apareció primero en Bitfinance.