Venemergencia, the leading private healthcare services platform in Venezuela, has consolidated its value-based healthcare model with its Urgent Care Network, which already has 7 of its own locations and 13 partner clinics, continuing its expansion. The company reached an operational milestone that provides greater access to healthcare for Venezuelans, making healthcare an experience distinguished by its humane and cost-effective approach.

A paradigm shift in healthcare management

Unlike the traditional model based on service volume, value-based healthcare prioritizes efficiency, sustainability, and, fundamentally, optimal patient outcomes. According to Dr. Andrés Simón González-Silén, physician, founding partner, and CEO of Venemergencia, this approach seeks to maximize patient well-being relative to cost, ensuring fair and humane access to the healthcare system.

“Being a doctor is a commitment to life. In the emergency room, we find the energy to be there when we are most needed. Our goal is clear: to care for lives, not just treat diseases,” says Dr. González-Silén.

After more than 20 years of experience serving the beneficiaries of the country’s leading insurance companies, Venemergencia has transformed the sector through the use of hard data and technology (development of mobile applications, a medical chatbot, development of projects in the metaverse, and vital signs monitoring). Currently, the company manages an operation that assists more than 60,000 people monthly, integrating telemedicine, home care, and transportation services that drastically reduce unnecessary visits to clinics and hospitals.

“This is more than a business model; it is the materialization of our purpose: to provide greater and better access to healthcare for Venezuelans. Offering this option to different communities fills us with pride,” emphasizes Dr. Luis Enrique Velásquez, Founding Partner and Chief Operating Officer of Venemergencia.

Strategic expansion and social impact

The Urgent Care Network continues its expansion and is already a reality in 20 emergency rooms: in addition to its own locations in Caracas (Xerox Tower and La Candelaria), Maracay, Valencia, Barquisimeto, Maracaibo, and Lechería; the company has established partnerships with private clinics that have adopted its operational protocol to treat patients with medical emergencies. This network is present and operational in Pampatar, Juan Griego, Guatire, San Antonio de Los Altos, San Cristóbal, Puerto Ordaz, Acarigua, Ciudad Ojeda, Cabimas, La Guaira, El Tigre, Maturín, and Punto Fijo. This growth goes hand in hand with a strong commitment to Sustainable Development Goal (SDG) 3, promoted by the Fundación Venemergencia.

Among its sustainability achievements are:

• Cardioprotected Zones: Installation of 31 automated external defibrillators (AEDs) and training of 2,600 people in their use.
• Academic Training: Partnerships with UCAB, UNIMET, USB, Universidad Santa María, and Universidad Monteávila for the professional development of first responders and paramedics through elective courses and diploma programs accredited by the National Academy of Medicine.
• Public-Private Partnerships: Organization of professional development workshops with the Venezuelan Social Security Institute (IVSS) at the Domingo Luciani Hospital and free telemedicine for the more than one million members of the Venezuelan Social Security System (SIVSS).

Find Urgent Care locations:

• Caracas | Bello Campo, Torre Xerox.
• Caracas | La Candelaria.
• Maracay | Av. principal de Las Delicias.
• Valencia | C.C. Concepto La Viña.
• Barquisimeto | Av. Lara, con calle C.
• Lechería | Av. Principal Diego Bautista Urbaneja.
• Maracaibo | Av. Bellavista.

Partner network:

• Nueva Esparta | Clínica Juan Griego.
• Pampatar | Clínica La Fe.
• Guatire | Clínica Ozanam.
• San Antonio de los Altos | Policlínica El Retiro.
• San Cristóbal | Centro Clínico San Cristóbal.
• Puerto Ordaz | Clínica La Esperanza.
• Acarigua | Clínica CEMELL.
• Cabimas | Hospital El Rosario.
• Ciudad Ojeda | Hospital El Rosario.
• La Guaira | Centro Médico Provesalud.
• El Tigre | Clínica del Sur.
• Maturín | Instituto Médico Especializado Victoria.
• Punto Fijo | Policlínica de Paraguaná.

Venemergencia demonstrates that modern medicine is practiced through innovation and efficient management, building a healthcare system that is, above all, sustainable and profoundly humane.

With information and images provided by Grupo Venemergencia (@venemergencia)

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