Venemergencia, a leading company in primary healthcare in Venezuela, inaugurated its seventh medical emergency center, this time in the city of Maracay, which also houses Venemergencia’s operational base in that region.

The first Urgent Care center opened in Caracas in August 2023, and by the end of August 2025, it had served more than 50,000 people across its six locations, with a customer satisfaction rating of 97% (NPS). The average wait time from arrival is less than 10 minutes, and the total time spent at the center is less than 2.5 hours. Caracas already has two Urgent Care centers (Xerox Tower and La Candelaria), one at the Concepto La Viña shopping center in Valencia, and others in Lechería, Maracaibo, and Barquisimeto.

Additionally, with these initiatives, the Venemergencia Group has managed to reduce the average cost of emergency care by three times (3x). This is an effective and fast healthcare option available to members of the country’s leading insurance companies, making Venemergencia a reliable and robust partner that ensures the smooth functioning of the healthcare system based on a value-based care model.

Realizing a great purpose

Dr. Andrés Simón González Silén, Executive President of Venemergencia, stated that “we are not only opening a new location, we are consolidating a vision: that of a country where access to quality healthcare is a reality. Today we complete the first phase of the expansion of our Urgent Care model. And we have already taken firm steps in consolidating our network of partners, activating operations in Margarita and Guatire, and soon in Puerto Ordaz, Acarigua, San Antonio de Los Altos, and San Cristóbal. This year we will complete 20 partnerships based on this model,” he emphasized.

For his part, Dr. Luis Enrique Velásquez, Operations Director of Venemergencia, highlighted that 25% of the cases treated in the Urgent Care centers have been injuries, followed by acute viral syndrome and lower respiratory infections, and specified that 92% of the cases treated were resolved without the need for referral to an emergency room. “This is more than a business model; it is the realization of our purpose: to provide more and better access to healthcare for Venezuelans. Giving this option to the residents of Maracay and surrounding areas fills us with pride.”

Consolidation of partnerships

Dr. González Silén emphasized that with the opening of Urgent Care Maracay, “Venemergencia is consolidating its position as a leading company in the sector; our actions demonstrate our purpose, and we are paving the way as a model for the country. Having 7 locations that positively impact the quality of life of patients and reduce costs for our clients demonstrates that the value-based healthcare model works, is humane, and has the potential for unlimited expansion.”

This location also consolidates Venemergencia’s partnership with Proyecto Remo to promote reading in the “Dr. The “José María Vargas” library, operating under the “take a book, leave a book” concept, enhances the experience for those visiting the Urgent Care center, promoting a love of reading and fostering a sense of community and trust.

The opening event was attended by journalists and local businesspeople, and was preceded by several meetings with insurance brokers.  The event also featured a special performance by Quattro Corde, a group from El Sistema, who delighted the audience with their music. This was part of the institutional partnership between the Venemergencia Foundation and El Sistema.

For more information and useful resources, follow these Instagram accounts: @venemergencia @fundacionvenemergencia @urgentcare.ve.

(Information and images provided by the Venemergencia Group) 

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Venemergencia, a leading primary healthcare company, opens its sixth emergency room in Venezuela, this time in the city of Barquisimeto, where Venemergencia’s operations base is also located.

The first Urgent Care location opened in Caracas in August 2023, and by the end of April, more than 31,500 patients had been treated across the five locations, with a 97 % satisfaction rate measured by the National Population Fund (NPS). The wait time for care from arrival is less than 10 minutes, and the total length of stay is less than 2.5 hours. They already have two Urgent Care locations in Caracas (Torre Xerox and La Candelaria), one in the Concepto La Viña shopping center in Valencia, and another in Lechería and Maracaibo.

Additionally, they have managed to reduce the average cost of emergency care fivefold (x5). This is an effective and rapid healthcare option available to members of the country’s leading insurance companies, making Venemergencia a reliable and robust partner that guarantees the proper functioning of the healthcare system based on a value-based care model.

Dr. Andrés Simón González Silén, CEO of Venemergencia, referred to the work of this 100% Venezuelan company in the healthcare sector as a testament to the fact that “nothing extraordinary is done alone. We have been building solutions together for 20 years, with the best team and the best allies, to provide Venezuelans with quality healthcare options, with a human focus and social impact. Opening Urgent Care’s sixth location demonstrates our ability to execute and our willingness to invest in our country, and doing so in Barquisimeto is truly special.”

For his part, Dr. Luis Enrique Velásquez, Director of Operations at Venemergencia, highlighted that 25 % of the cases treated in Urgent Care rooms have been trauma, followed by acute viral syndrome and lower respiratory tract infections. He specified that 92 % of the cases treated were resolved without the need for referral to an emergency room. “This is more than a business model; it’s the embodiment of our purpose: to provide more and better access to healthcare for Venezuelans. Giving this option to the residents of Barquisimeto and nearby towns fills us with pride.”

The inauguration was moderated by María Laura García, a journalist specializing in health coverage, and was attended by journalists, local businesspeople, and prominent doctors from Barquisimeto. It was preceded by several meetings with insurance brokers. The event featured the outstanding participation of a group of musicians from the Jacinto Lara group of El Sistema, who delighted attendees with their performances. This was part of the institutional alliance between the Venemergencia Foundation and El Sistema.

Venemergencia’s next Urgent Care location will open in September in Maracay, Aragua state. A network of allies is also being consolidated, allowing it to expand the reach of this value-based care model to more cities across the country.

You can follow them and obtain more information at: @venemergencia @fundacionvenemergencia @urgentcare.ve.

With information and images references provided by Grupo Venemergencia

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The implementation of the DAP (Public Access Defibrillation) program by Venemergencia was recently announced, which motivated us at the El Sumario Digital Communication Group to obtain more information and offer it through our media.

It should be remembered that cardiovascular diseases are the leading cause of death in the world. Cardiac arrest is the main complication of these diseases, which without immediate treatment with cardio-pulmonary resuscitation and defibrillation leads to death. The chances of survival decrease 10% for every minute that care is delayed, Venemergencia explained.

– With this program, any person, even without complex or sophisticated professional training, can successfully act as a first responder in their community in situations such as those mentioned; which multiplies by thousands the probability of timely and effectively attending to this type and type of medical emergencies.

We made contact and spoke with Andrea Galarraga, director of Sustainability at Venemergencia, who kindly provided us with information and commented on the value that the Group’s operations assign to the management of innovation, hand in hand with sustainability, as fundamental and convenient as education.

Video coverage

We invite you to listen and watch, as well as share and comment on this interesting video conversation with Andrea Galarraga, in which aspects such as:

• Prominent nature of education within everything they do at Venemergencia.
• The launch of the Public Access Defibrillation (PAD) program has marked a milestone.
• Today, we are faced with the possibility of turning our country into a cardio-protected territory.
• We seek to generate capacity within the community based on the first stages of this type of emergency.

In-person video coverage

Audiovisual production: Ida Febres

With information and images provided by Venemergencia

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As part of the articulation of an ecosystem that maximizes access to health for all inhabitants and passers-by of the municipality, the Mayor’s Office of Chacao and the Venemergencia Foundation make history with the launch of the Public Access Defibrillation program (DAP), which makes Chacao the first cardioprotected municipality in the country.

Cardiovascular diseases are the leading cause of death in the world. Cardiac arrest is the main complication of these diseases, which without immediate treatment, with cardio-pulmonary resuscitation and defibrillation, leads to death. The chances of survival decrease 10% for every minute that care is delayed.

With the Public Access Defibrillation (PAD) program, anyone, even without professional training, will be able to successfully act as a first responder in their community in situations like this; which multiplies by thousands the probability of timely and effectively addressing medical emergencies.

“By becoming the first cardioprotected municipality in the country, we are once again a reference for the Venezuela we long for. The Automatic External Defibrillators (AED) will be in the main squares and public spaces as a new element to improve the safety and health of all residents,” said Gustavo Duque, mayor of the Chacao municipality.

As a non-profit organization that works on the creation and implementation of community development programs, to promote access to health through education, the Fundación Venemergencia celebrates its 13th anniversary with the launch of this program.

“Thanks to this alliance we are equipping the municipality with Automatic External Defibrillators (AED) and training residents with basic life support training to radically transform citizens’ relationship with pre-hospital health and, above all, with their role within the chain of survival. We want to expand this alliance throughout the country,” said Dr. Andrés Simón González-Silén, president of Venemergencia.

For his part, Dr. Luis Enrique Velásquez, executive director of Venemergencia, said that the DAP, being supported by an educational organization such as the Venemergencia Foundation, will generate the capabilities within the community to effectively address the first stages of cardiovascular emergencies. . “Our goal is to provide access to the equipment and training necessary to guarantee the articulation of people and elements that maximize the probability of successful outcomes, in the face of a medical emergency recognized as the main cause of death in the world.”

To ensure that the entire Chacao community can be part of this initiative, the Fundación Venemergencia and Salud Chacao will measure cardiovascular risk, monitor special cases, and disseminate health information through the Mobile Clinic’s traveling doctors program, they will support the formation of Neighborhood Health Brigades as first responders to any pre-hospital medical emergency and will work to coordinate the movement of neighbors, students, businessmen and volunteer merchants to promote the proper functioning of the program.

You can obtain more information and get in contact with Venemergencia through the e-mail: info@grupov.com.ve

With information and images provided by Venemergencia

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