Committed to creating safe spaces and improving access to healthcare for all Venezuelans, the Fundación Venemergencia inaugurated a new Automated External Defibrillator (AED) in the nation’s capital city. This device is the 33rd installed by the institution, this time in partnership with Metromedia and the Caracas Metro. The crowded La Hoyada station is now officially part of the Venemergencia Group’s Public Access Defibrillation Program (PAD).

The inaugural event was attended by representatives of the subway system and members of the foundation team. With this step, one of the city’s busiest pedestrian stations becomes a benchmark for public safety and preventative healthcare for the thousands of users who pass through its facilities daily.

Medical technology in the heart of the city

During the event, Caracas Metro authorities highlighted the impact of this initiative at such a crucial point in the mass transit system, emphasizing the value of having cutting-edge medical technology readily available to the public to address critical situations immediately.

Dr. Andrés Simón González-Silén, founding partner and CEO of Venemergencia, highlighted the social impact of this achievement: “Installing the 33rd AED at the La Hoyada station of the Caracas Metro is a historic step for Venemergencia. A modern city is not only measured by its infrastructure, but also by its capacity to protect the lives of its people; this project reflects our responsibility to actively contribute to solving real needs and building a more humane and prepared Venezuela.”

Training for frontline personnel

As an integral part of the event, the Venemergencia Foundation conducted Basic Life Support courses for the station’s operational and security personnel, as well as for all Metro system users who came to interact with the simulators and learn CPR. These practical sessions allowed the Caracas Metro team and security agencies working in the area to be instructed on how to act promptly in a cardiovascular emergency using the AED correctly.

With this new cardioprotected zone, the Fundación Venemergencia continues to strengthen its social impact programs. This inauguration not only celebrates reaching the 33rd such facility, but also reaffirms the institution’s commitment to continue traveling throughout Venezuela, implementing innovative solutions and uniting efforts to positively transform the well-being and safety of all Venezuelans, concludes the official statement.

Information and images provided by Grupo Venemergencia                                 

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Venemergencia Group is successfully progressing with its nationwide tour of strategic meetings, which combine a solid business agenda with operational updates. Following a tour that began on January 22nd in Lechería, the organization’s management recently visited the Ozanam Clinic in Guatire and the Provesalud Medical Center in La Guaira.

These meetings have a dual purpose: to consolidate the relationship with the insurance sector by presenting the 2025 operational results; On the one hand, the goal is to guarantee excellence in care by strengthening medical processes. With this comprehensive approach, the organization seeks to have its partners replicate its quality standards and the humanized service that defines Venemergencia.

Gleimy Miranda, Commercial Director of Grupo Venemergencia, highlighted the value of this partnership with its partner clinics: “Our objective is to reaffirm our national presence. We share advancements and concrete solutions that generate savings and well-being for both the patient and the insurance market.”

Standardization and operational excellence

For Grupo Venemergencia, operational efficiency is the driving force behind its service promise. During visits to partner clinics, technical sessions were held on the use of systems, triage protocols, and the management of service packages, ensuring an optimal and standardized patient experience.

Gretty Rojas, Clinical Services Manager at Urgent Care, emphasized the impact of this medical-operational integration: “For us, it is vital that human quality is linked to operational efficiency, offering timely and rapid care. We are working on standardization so that, despite being an alliance, it operates with the same standards as our own facilities.”

As part of this technical commitment, specialists from the partner centers will participate in immersion workshops at the Bello Campo facility (Caracas) to standardize criteria in Internal Medicine, Pediatrics, Traumatology, and General Surgery.

Nationwide tour

Since its launch in Lechería, the tour has visited San Cristóbal, Maracay, Puerto Ordaz, Nueva Esparta, Valencia, and Maturín. The next sessions this May and June will be held at the El Retiro Polyclinic in San Antonio de Los Altos, Barquisimeto, Acarigua, Maracaibo, Cabimas, and Ciudad Ojeda.

More than 600 professionals from the insurance sector have attended these events, demonstrating the industry’s support for the expansion of Venezuela’s most robust emergency care model.

With information and images for illustrative purposes courtesy of Grupo Venemergencia

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As part of the launch of the book “Venemergencia: 20 Years of a Disruptive and Socially Impactful Healthcare System,” Venemergencia organized the forum “Being an Entrepreneur in Venezuela: Past, Present, and Future of a Transformative Role.” This reflective space brought together business leaders, academics —including the president of the National Academy of Medicine of Venezuela, Huníades Urbina-Medina— IESA executives and professors, students, and opinion leaders to analyze the role of private enterprise in building the nation.

The forum, presented by journalist María Laura García, took place in the Alberto F. Vollmer Auditorium at the Institute of Advanced Studies in Administration (IESA) and fostered an open conversation about leadership, innovation, strategic alliances, and social commitment, within a context marked by the challenges and opportunities of the Venezuelan environment.

A space to reflect on the transformative role of entrepreneurship

The forum was moderated by Professor Nunzia Auletta, Academic Director and Professor at the IESA Center for Innovation and Entrepreneurship, and featured the participation of Gustavo Roosen, President of IESA; Rafael Arráiz Lucca, historian and author of the book titled; and Andrés Simón González-Silén, founding partner and CEO of Venemergencia.

During her remarks, González-Silén emphasized the importance of rethinking collaboration models in the country: “We must consider alliances that seem impossible, but these are the ones that will allow us to give people greater access, not only in health but in every other sector of the economy, and that will allow us to strengthen our country.”

For his part, Gustavo Roosen underscored the value of the forum as a space for analysis and collective development: “This forum is an ideal space to address the current problems facing the various sectors of the country, so that, with a clear perspective, we can seek real and meaningful solutions for the country we all want.”

The speakers agreed on the need to strengthen purpose-driven companies, capable of generating sustainable economic and social value, supported by innovation, ethics, and teamwork as drivers of transformation.

Book launch: Venemergencia: 20 years of a disruptive healthcare system with social impact

As a central part of the day, the book launch for “Venemergencia: 20 Years of a Disruptive Healthcare System with Social Impact” took place, an event that invited reflection on the organization’s journey, lessons learned, and social impact.

The book chronicles the history, evolution, and lessons learned by Venemergencia over two decades of operation in Venezuela. Rafael Arráiz Lucca emphasized the symbolic and social value of the publication: “This is a very important book because of the significance of this company, which, with its values ​​and commitment, has managed to bring about a significant change in the Venezuelan healthcare system.”

In his remarks, Luis Enrique Velásquez Díaz, founding partner and COO of Venemergencia, highlighted the vision that has guided the organization since its inception: “Despite the difficulties we faced when starting this great idea that is Venemergencia, we always focused on building a company with values ​​and purpose. This is what allows us today, after 22 years, to serve Venezuelans and to capture the story of these first 20 years as an example of overcoming challenges and resilience in this book.”

The book was developed through the collaborative work of Rafael Arráiz Lucca and Guadalupe Burelli, the authors; edited by Andrés Simón González-Silén and Luis Enrique Velásquez Díaz; coordinated by Isabela Iturriza Soulés; designed by Pedro Quintero; and printed by Editorial Arte.

Looking to the future and believing in the contributions of entrepreneurs to Venezuela as key players

With this initiative, Venemergencia reaffirmed its commitment to promoting strategic thinking, responsible leadership, and creating spaces for dialogue that contribute to the country’s economic and social development, inviting reflection on the role of entrepreneurs as key players in Venezuela’s transformation.

Venemergencia is recognized as the “Company of the Year 2025” by the Caracas Chamber of Commerce

To cap off the well-deserved retrospective look given to Venemergencia these past few days, the Caracas Chamber of Commerce has just awarded it the title of Company of the Year 2025. Upon receiving this distinction and award, its representatives and spokespeople considered it a very “important incentive to continue consolidating strategic alliances, developing comprehensive healthcare solutions, and positively impacting the lives of the people who trust in the services we provide.”

The Venemergencia Group’s social media accounts are: @venemergencia @urgentcare.ve @fundacionvenemergencia @venemergenciaauto.

On-site news coverage by EL SUMARIO Digital Communication Group

Audiovisual production and photography: Jesús Ramírez and Ida Febres

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In Venezuela, approximately 50,000 people suffer out-of-hospital cardiac arrest each year, and 95% of these cases do not survive due to a lack of community preparedness and the absence of available equipment in public spaces. As part of the commemoration of World Heart Day, the Venemergencia Foundation organized 10 training sessions this week to reinforce knowledge of cardiopulmonary resuscitation (CPR) techniques and the use of automated external defibrillators in communities that already have them, reaching a total of 500 participants. With this initiative, they have strengthened the community’s ability to respond to emergencies and reinforced the organization’s commitment to building a more heart-safe country.

The Fundación Venemergencia launched the  Programa de Desfibrilación de Acceso Público (DAP) in 2024, an initiative that aims to bring emergency care closer to people and transform everyday spaces into heart-safe zones.

Andrea Galarraga, Sustainability Director at Venemergencia, explained that the program “is a key element in creating community medical systems, where people not only have the knowledge to respond, but also the necessary equipment to do so.”

Education and life-saving equipment

The program combines two fundamental pillars: the installation of Automated External Defibrillators (AEDs) in strategic locations and training citizens to act as first responders. Dr. Luis Enrique Velásquez Díaz, founding partner and operations director of Venemergencia, summarizes it clearly: “Education is fundamental in emergency care.”

Since the installation of the first AED in Los Palos Grandes Plaza in Caracas, the Public Access Defibrillation Program (DAP) has shown encouraging results:

• More than 5,000 citizens have been trained in cardiopulmonary resuscitation (CPR) techniques.
• 28 active AEDs are now available in high-traffic locations, including the headquarters of El Sistema, El Teatro Teresa Carreño, and the Iglesia Nuestra Señora de la Candelaria en Caracas, Universidad de Carabobo, and the Basílica de Chiquinquirá en Maracaibo. Various plazas and public spaces in the municipalities of Chacao, Baruta, El Hatillo, and Libertador, as well as several private companies, are now considered cardiac-safe zones thanks to a portable defibrillator installed by Venemergencia as part of institutional partnerships that embody the company’s mission of improving access to healthcare for Venezuelans.

On the occasion of World Heart Day, the Venemergencia Foundation is promoting a safer, more resilient Venezuela with its Public Access Defibrillation Program, which has already installed 28 automatic defibrillators throughout the country.

“Every second counts in an emergency. Every minute that passes reduces the chance of survival by 7% to 10%,” reminds Dr. Andrés Simón González-Silén, founding partner and executive director of Venemergencia, emphasizing the urgency of having prepared environments.

People at the center

Beyond the innovation of installing public-use medical equipment, the DAP is a community development program that promotes safer, more supportive, and resilient societies, thanks to multi-sectoral partnerships in which citizens are key players. By empowering people to respond to pre-hospital medical emergencies, the DAP is another step in transforming the healthcare system.

The expansion of the program to various cities across the country confirms the Venemergencia Foundation’s commitment to making Venezuela a cardiac-safe nation and paves the way for a future in which every community is capable of saving lives.

With information and images provided by Grupo Venemergencia

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The Venemergencia Foundation’s Public Access Defibrillation Program has arrived in Maracaibo in partnership with Seguros Venezuela. Thanks to a donation from the insurance company, the first Venemergency Automated External Defibrillator (AED) in Maracaibo was installed on August 6th at the Basilica of Our Lady of Chiquinquirá. The area surrounding the Basilica and downtown Maracaibo became a cardioprotected zone, a tool that significantly improves care for any cardiac emergencies that may arise.

The installation of the AED was preceded by a Thanksgiving Mass for the entire parishioners, officiated by the Parish Priest and Rector of the Basilica, Father Nedward Andrade. The AED installation ceremony was then held, attended by Carmen Alicia Guillén, CEO of Seguros Venezuela, along with other members of the insurance company’s team. Representing Venemergencia was Dr. Luis Enrique Velásquez, founding partner and Operating Director, accompanied by members of the healthcare company’s management and regional team.

“I want to thank Seguros Venezuela and the Venemergencia Foundation for their generosity. Thanks to their vision and commitment, this gift of life has become a reality today,” said the Parish Priest and Rector of the Basilica. In his homily, he added: “Their collaboration is a clear example of how private companies and non-profit organizations can come together to serve the community.”

Increased access, strengthened, and protected healthcare

This alliance between the Venemergencia Foundation and Seguros Venezuela seeks to protect and strengthen the healthcare of the Maracaibo community by promoting joint efforts to facilitate and increase access to healthcare for Venezuelans. As part of the automated external defibrillator installation event, “basic life support” courses were given to people who are present or frequent the parish, so they would have the tools to act as first responders in the event of cardiovascular emergencies.

“Maracaibo became a safer city. This project was very valuable to us, as it allowed us to continue supporting the community and have a direct connection with it, putting the safety and well-being of Maracaibo residents first. At Seguros Venezuela, we will continue to support the Venezuelan community,” said Carmen Alicia Guillén, Executive President of Seguros Venezuela.

“Every second counts in an emergency. Every minute that passes reduces the probability of survival by between 7% and 10%,” said Dr. Luis Velásquez, who explained that “with the installation of the defibrillator, an essential tool is provided that can make the difference between life and death.”

To date, Fundación Venemergencia has installed 26 defibrillators in the country. Of these, 15 were donated by the foundation to various plazas, communities, and institutions in Caracas, such as the headquarters of El Sistema, the Church of Our Lady of La Candelaria, the Palace of Academies, and, most recently, the University of Carabobo.

With information and reference images provided by the Venemergencia Foundation

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Venemergencia, a leading primary care company in Venezuela, celebrated its 21st anniversary with a concert of traditional Venezuelan music at El Sistema headquarters in Quebrada Honda. On this special occasion, the “Simón Díaz” Venezuelan Music Orchestra, conducted by maestro Edward Bogado, performed a repertoire of pieces that represent and highlight the cultural richness of the different regions of the country where the company offers its services to increase access to healthcare for Venezuelans.

The performance was accompanied by a narration by journalist María Laura García, a specialist in the health sector and brand ambassador. Likewise, the founding physicians of Venemergencia, who are the heads of the organization, Dr. Andrés Simón González-Silén, Dr. Luis Enrique Velásquez Díaz, and Engineer David Galavis, addressed the audience to thank the support of commercial partners and institutions that played and continue to play a decisive role in the organization’s growth.

“After 21 years of tireless teamwork, we can say, without a doubt, that our goal of providing greater access to healthcare is not a dream, but a reality that has been consolidated in each of our services, our partnerships, and our upcoming goals,” said Venemergencia’s founding partner and Executive Director, Dr. Andrés Simón González-Silén, who added: “More than counting years, we celebrate touched lives, opened doors, and restored hope.”

For his part, Dr. Luis Enrique Velásquez Díaz, Operations Director of Venemergencia, stated: “At the beginning of this story, it was Andrés and I teaching first aid courses. Today, the Venemergencia Group has more than 1,000 employees, offering our services in 90 cities across the country. We have eight locations, six of which are Urgent Care clinics, and in September, we opened our seventh Urgent Care clinic in the city of Maracay. In June alone, we served more than 52.000 patients through our ecosystem of services.”

Placing the human being at the center

For his part, Engineer David Galavis stated, “We are proud to be building a platform that puts the human being at the center, that listens, responds, and improves their experience. And that also relies on technology and communication to reach even further.”

The event was attended by renowned figures from the country’s public life, as well as prominent leaders in the healthcare sector, representatives of insurance companies, opinion leaders, and journalists.

About Venemergencia

Venemergencia currently employs more than 1,000 people in six cities across the country and provides services through a value-based pre-hospital healthcare ecosystem that seeks to reduce unnecessary clinic visits. The company is ISO 9001:2015 certified and has been recognized as a Great Place to Work. It has positively impacted the country’s healthcare sector with milestone innovations and important market trends, from telemedicine to Urgent Care emergency rooms and, more recently, with VidaInsurtech, which will expand its mission to provide greater access to healthcare for Venezuelans.

Information and reference images provided by Grupo Venemergencia

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La entrada Venemergencia celebrated its 21st anniversary musically in a concert with El Sistema apareció primero en Bitfinance.

With the purpose of providing better access to cardiovascular health, the National Academy of Medicine (ANM) and the Venemergencia Foundation formalized an alliance for the donation of an automatic external defibrillator at the Palace of the Academies, located on Avenida Universidad, in the Cathedral Parish, Caracas.

In terms of first aid and through the Public Access Defibrillation (DAP in Spanish) program that is being promoted, it is possible for any person, even without complex professional training, to act in a timely manner in the event of a medical emergency.

“It is very significant to install this defibrillator in the Palace of the Academies, it is a great achievement of this administration, a historic event, a life-saving measure,” said Dr. Huniádes Urbina, president of the ANM.

Training for the professional practice of paramedics

The institutions will offer training courses for the professional practice of paramedics, which will be endorsed by the National Academy of Medicine to guarantee the standard of quality and excellence in the service of health professionals in the country.

For his part, Andrés Simón González – Silén, executive president of Venemergencia, reiterated the commitment of the foundation “to promote the installation of more defibrillators in Caracas and the country, in order to give citizens the security of being in cardioprotected areas.”

Venemergencia Foundation celebrates its 13th anniversary

The Venemergencia Foundation is a non-profit organization specialized in the creation and implementation of community development programs with the aim of promoting access to health through education.

We are equipping Caracas with Automatic External Defibrillators (AED) and training neighbors with basic life support training. This is useful only to the extent that people commit to receiving training as first responders, to work as a team and to save lives with the corresponding protocol, said Andrea Galarraga, Venemergencia’s sustainability director.

In the framework of the celebration of the thirteenth anniversary of the foundation, Galarraga also stated that thanks to this alliance, progress is being made in promoting cardiovascular health and improving medical care in Venezuela: “being today at the Palace of the Academies is, without a doubt, a milestone for the foundation.”

 

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The implementation of the DAP (Public Access Defibrillation) program by Venemergencia was recently announced, which motivated us at the El Sumario Digital Communication Group to obtain more information and offer it through our media.

It should be remembered that cardiovascular diseases are the leading cause of death in the world. Cardiac arrest is the main complication of these diseases, which without immediate treatment with cardio-pulmonary resuscitation and defibrillation leads to death. The chances of survival decrease 10% for every minute that care is delayed, Venemergencia explained.

– With this program, any person, even without complex or sophisticated professional training, can successfully act as a first responder in their community in situations such as those mentioned; which multiplies by thousands the probability of timely and effectively attending to this type and type of medical emergencies.

We made contact and spoke with Andrea Galarraga, director of Sustainability at Venemergencia, who kindly provided us with information and commented on the value that the Group’s operations assign to the management of innovation, hand in hand with sustainability, as fundamental and convenient as education.

Video coverage

We invite you to listen and watch, as well as share and comment on this interesting video conversation with Andrea Galarraga, in which aspects such as:

• Prominent nature of education within everything they do at Venemergencia.
• The launch of the Public Access Defibrillation (PAD) program has marked a milestone.
• Today, we are faced with the possibility of turning our country into a cardio-protected territory.
• We seek to generate capacity within the community based on the first stages of this type of emergency.

In-person video coverage

Audiovisual production: Ida Febres

With information and images provided by Venemergencia

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Venemergencia continues to set the standard for health innovation in Venezuela, focused on the quality of the user experience in primary medical care, they have integrated artificial intelligence (AI) into their management and care system. This technological innovation offers new functionalities that promise to continue advancing in the transformation of the health system in the country, starting a new era of human-centered services with the aim of taking users’ medical care experience to another level.

The incorporation of this technological innovation in its APP means that, by simply looking at the camera of the electronic device (whether smartphone, tablet or computer), users will be able to take vital signs using facial recognition and in less than a minute. Key vital signs can be monitored: heart rate, oxygen saturation, respiratory rate and blood pressure. Which can facilitate the initial diagnosis process and provide crucial data quickly and non-invasively. Additionally, facial recognition technology allows hemoglobin and stress level to be recorded to determine, together with other signs, an index of well-being.

Additionally, the “DoctorV” is incorporated into the Venemergencia ecosystem, a conversational chatbot based on AI, fast and close, which will help the patient obtain a pre-diagnosis at the end of each conversation where the symptoms will be evaluated using the protocols. most up-to-date scientists. This not only improves accessibility to medical services for people who may have difficulty getting around, but also provides an option for preliminary consultation before determining whether a more detailed physical examination is necessary. Additionally, DoctorV will expeditiously guide patients to the correct medical specialty. By directing patients to the right service at the right time, the integration of this tool provides relief from anxiety related to the patient’s symptoms, increasing engagement and trust with their insurance provider.

“At Venemergencia we are committed to giving access to health to all Venezuelans, that is why we implement cutting-edge technologies that can be applied to improve their quality of life,” said Andrés Simón González Silén, founding partner of Venemergencia.

These technologies not only represent an advance in medical care in Venezuela, but are also indicative of a global trend towards the digitalization and personalization of medical care for which Venemergencia takes a step on par with technological advances to provide access to the quality health that we want to receive and that allows evolution in medical care for all of us who live in Venezuela.

Follow them to see more of their work to take care of the health of all Venezuelans by visiting: @venemergencia and GrupoVenemergencia on LinkedIn.

With information and images from Venemergencia

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