The National Association of Supermarkets and Self-Service Stores (ANSA) published a study showing that the self-checkout system is becoming firmly established in Venezuelan retail, currently reaching 70 %.

According to Ítalo Atencio, president of the association, between 60 % and 70 % of transactions in retail chains are already carried out through these terminals, which has increased consumer satisfaction by 5 %.

Self-checkout technology is used in several Latin American countries. According to Atencio, in Venezuela, this system provides satisfaction to consumers, who spend an average of 55 minutes per supermarket visit.

“Among the benefits most valued by users are the ability to bag products according to their own preferences, greater privacy when purchasing sensitive items, such as medications or feminine hygiene products, and a noticeable ease of use for small purchases.”

The conveniences include the use of contactless cards and mobile devices. In Atencio’s opinion, this is a tool that’s here to stay. The trade association representative predicts that its use will continue to grow in both supermarkets and pharmacies.

M.Pino

Source: alnavio

(Reference image source: Simon Kadula on Unsplash)

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