As part of the launch of the book “Venemergencia: 20 Years of a Disruptive and Socially Impactful Healthcare System,” Venemergencia organized the forum “Being an Entrepreneur in Venezuela: Past, Present, and Future of a Transformative Role.” This reflective space brought together business leaders, academics —including the president of the National Academy of Medicine of Venezuela, Huníades Urbina-Medina— IESA executives and professors, students, and opinion leaders to analyze the role of private enterprise in building the nation.

The forum, presented by journalist María Laura García, took place in the Alberto F. Vollmer Auditorium at the Institute of Advanced Studies in Administration (IESA) and fostered an open conversation about leadership, innovation, strategic alliances, and social commitment, within a context marked by the challenges and opportunities of the Venezuelan environment.

A space to reflect on the transformative role of entrepreneurship

The forum was moderated by Professor Nunzia Auletta, Academic Director and Professor at the IESA Center for Innovation and Entrepreneurship, and featured the participation of Gustavo Roosen, President of IESA; Rafael Arráiz Lucca, historian and author of the book titled; and Andrés Simón González-Silén, founding partner and CEO of Venemergencia.

During her remarks, González-Silén emphasized the importance of rethinking collaboration models in the country: “We must consider alliances that seem impossible, but these are the ones that will allow us to give people greater access, not only in health but in every other sector of the economy, and that will allow us to strengthen our country.”

For his part, Gustavo Roosen underscored the value of the forum as a space for analysis and collective development: “This forum is an ideal space to address the current problems facing the various sectors of the country, so that, with a clear perspective, we can seek real and meaningful solutions for the country we all want.”

The speakers agreed on the need to strengthen purpose-driven companies, capable of generating sustainable economic and social value, supported by innovation, ethics, and teamwork as drivers of transformation.

Book launch: Venemergencia: 20 years of a disruptive healthcare system with social impact

As a central part of the day, the book launch for “Venemergencia: 20 Years of a Disruptive Healthcare System with Social Impact” took place, an event that invited reflection on the organization’s journey, lessons learned, and social impact.

The book chronicles the history, evolution, and lessons learned by Venemergencia over two decades of operation in Venezuela. Rafael Arráiz Lucca emphasized the symbolic and social value of the publication: “This is a very important book because of the significance of this company, which, with its values ​​and commitment, has managed to bring about a significant change in the Venezuelan healthcare system.”

In his remarks, Luis Enrique Velásquez Díaz, founding partner and COO of Venemergencia, highlighted the vision that has guided the organization since its inception: “Despite the difficulties we faced when starting this great idea that is Venemergencia, we always focused on building a company with values ​​and purpose. This is what allows us today, after 22 years, to serve Venezuelans and to capture the story of these first 20 years as an example of overcoming challenges and resilience in this book.”

The book was developed through the collaborative work of Rafael Arráiz Lucca and Guadalupe Burelli, the authors; edited by Andrés Simón González-Silén and Luis Enrique Velásquez Díaz; coordinated by Isabela Iturriza Soulés; designed by Pedro Quintero; and printed by Editorial Arte.

Looking to the future and believing in the contributions of entrepreneurs to Venezuela as key players

With this initiative, Venemergencia reaffirmed its commitment to promoting strategic thinking, responsible leadership, and creating spaces for dialogue that contribute to the country’s economic and social development, inviting reflection on the role of entrepreneurs as key players in Venezuela’s transformation.

Venemergencia is recognized as the “Company of the Year 2025” by the Caracas Chamber of Commerce

To cap off the well-deserved retrospective look given to Venemergencia these past few days, the Caracas Chamber of Commerce has just awarded it the title of Company of the Year 2025. Upon receiving this distinction and award, its representatives and spokespeople considered it a very “important incentive to continue consolidating strategic alliances, developing comprehensive healthcare solutions, and positively impacting the lives of the people who trust in the services we provide.”

The Venemergencia Group’s social media accounts are: @venemergencia @urgentcare.ve @fundacionvenemergencia @venemergenciaauto.

On-site news coverage by EL SUMARIO Digital Communication Group

Audiovisual production and photography: Jesús Ramírez and Ida Febres

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Venemergencia thanked the media and a group of prominent journalists for their support of the initiatives and projects it has been implementing and developing. The occasion was also used to present a significant and relevant publication.

Venemergencia thanked the media and a group of prominent journalists for their support of the projects and initiatives it has been implementing and developing. “Venemergencia: 20 Years of a Disruptive Healthcare System with Social Impact,” written by Rafael Arráiz Lucca and Guadalupe Burelli (who passed away a few months ago), with a foreword by Gustavo Roosen and editorial coordination by Isabela Iturriza Solulés, narrates and documents the extraordinary work of physicians Andrés Simón González-Silén and Luis Enrique Velásquez Díaz in building a project and company that combines professional and managerial excellence with a profound social conscience.

The book testifies that this path in the healthcare field, undertaken as a vocation, can be productive, sustainable, and enriching. The year that is ending, 2025, has been special for Venemergencia with the steady development of Urgent Care, and the coming year, 2026, is quite promising, as it holds great expectations.

In an exclusive interview with the media outlets of the digital communication group EL SUMARIO, Dr. Andrés Simón González-Silén, CEO of Venemergencia, and Dr. Luis Enrique Velásquez Díaz, Director of Operations, discussed the organization’s achievements and objectives as a healthcare provider. They also outlined their upcoming challenges, emphasizing innovation, human compassion, professionalism, and a commitment to the well-being of Venezuelan society. We invite you to enjoy the following video interview and related audiovisual content:

The text’s introduction states and summarizes that: “…the case of Venemergencia is emphatically unique. It began as a venture by two young medical students at the José María Vargas School of the Central University of Venezuela (UCV) twenty years ago, and today it is a healthcare provider with over a thousand employees, all within an environment fraught with difficulties (…) A new model, focused on untangling knots for patients and insurance companies, streamlining emergency care, providing humane treatment, and reducing costs for insurers and policyholders.”

María Alejandra Medina, Venemergencia’s Marketing Director, oversaw the overall success of the understated celebration, attending to every aspect and detail with her characteristic kindness and expertise.

On-site coverage

Audiovisual production and photography: Ida Febres

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In Venezuela, approximately 50,000 people suffer out-of-hospital cardiac arrest each year, and 95% of these cases do not survive due to a lack of community preparedness and the absence of available equipment in public spaces. As part of the commemoration of World Heart Day, the Venemergencia Foundation organized 10 training sessions this week to reinforce knowledge of cardiopulmonary resuscitation (CPR) techniques and the use of automated external defibrillators in communities that already have them, reaching a total of 500 participants. With this initiative, they have strengthened the community’s ability to respond to emergencies and reinforced the organization’s commitment to building a more heart-safe country.

The Fundación Venemergencia launched the  Programa de Desfibrilación de Acceso Público (DAP) in 2024, an initiative that aims to bring emergency care closer to people and transform everyday spaces into heart-safe zones.

Andrea Galarraga, Sustainability Director at Venemergencia, explained that the program “is a key element in creating community medical systems, where people not only have the knowledge to respond, but also the necessary equipment to do so.”

Education and life-saving equipment

The program combines two fundamental pillars: the installation of Automated External Defibrillators (AEDs) in strategic locations and training citizens to act as first responders. Dr. Luis Enrique Velásquez Díaz, founding partner and operations director of Venemergencia, summarizes it clearly: “Education is fundamental in emergency care.”

Since the installation of the first AED in Los Palos Grandes Plaza in Caracas, the Public Access Defibrillation Program (DAP) has shown encouraging results:

• More than 5,000 citizens have been trained in cardiopulmonary resuscitation (CPR) techniques.
• 28 active AEDs are now available in high-traffic locations, including the headquarters of El Sistema, El Teatro Teresa Carreño, and the Iglesia Nuestra Señora de la Candelaria en Caracas, Universidad de Carabobo, and the Basílica de Chiquinquirá en Maracaibo. Various plazas and public spaces in the municipalities of Chacao, Baruta, El Hatillo, and Libertador, as well as several private companies, are now considered cardiac-safe zones thanks to a portable defibrillator installed by Venemergencia as part of institutional partnerships that embody the company’s mission of improving access to healthcare for Venezuelans.

On the occasion of World Heart Day, the Venemergencia Foundation is promoting a safer, more resilient Venezuela with its Public Access Defibrillation Program, which has already installed 28 automatic defibrillators throughout the country.

“Every second counts in an emergency. Every minute that passes reduces the chance of survival by 7% to 10%,” reminds Dr. Andrés Simón González-Silén, founding partner and executive director of Venemergencia, emphasizing the urgency of having prepared environments.

People at the center

Beyond the innovation of installing public-use medical equipment, the DAP is a community development program that promotes safer, more supportive, and resilient societies, thanks to multi-sectoral partnerships in which citizens are key players. By empowering people to respond to pre-hospital medical emergencies, the DAP is another step in transforming the healthcare system.

The expansion of the program to various cities across the country confirms the Venemergencia Foundation’s commitment to making Venezuela a cardiac-safe nation and paves the way for a future in which every community is capable of saving lives.

With information and images provided by Grupo Venemergencia

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Venemergencia, a leading company in primary healthcare in Venezuela, inaugurated its seventh medical emergency center, this time in the city of Maracay, which also houses Venemergencia’s operational base in that region.

The first Urgent Care center opened in Caracas in August 2023, and by the end of August 2025, it had served more than 50,000 people across its six locations, with a customer satisfaction rating of 97% (NPS). The average wait time from arrival is less than 10 minutes, and the total time spent at the center is less than 2.5 hours. Caracas already has two Urgent Care centers (Xerox Tower and La Candelaria), one at the Concepto La Viña shopping center in Valencia, and others in Lechería, Maracaibo, and Barquisimeto.

Additionally, with these initiatives, the Venemergencia Group has managed to reduce the average cost of emergency care by three times (3x). This is an effective and fast healthcare option available to members of the country’s leading insurance companies, making Venemergencia a reliable and robust partner that ensures the smooth functioning of the healthcare system based on a value-based care model.

Realizing a great purpose

Dr. Andrés Simón González Silén, Executive President of Venemergencia, stated that “we are not only opening a new location, we are consolidating a vision: that of a country where access to quality healthcare is a reality. Today we complete the first phase of the expansion of our Urgent Care model. And we have already taken firm steps in consolidating our network of partners, activating operations in Margarita and Guatire, and soon in Puerto Ordaz, Acarigua, San Antonio de Los Altos, and San Cristóbal. This year we will complete 20 partnerships based on this model,” he emphasized.

For his part, Dr. Luis Enrique Velásquez, Operations Director of Venemergencia, highlighted that 25% of the cases treated in the Urgent Care centers have been injuries, followed by acute viral syndrome and lower respiratory infections, and specified that 92% of the cases treated were resolved without the need for referral to an emergency room. “This is more than a business model; it is the realization of our purpose: to provide more and better access to healthcare for Venezuelans. Giving this option to the residents of Maracay and surrounding areas fills us with pride.”

Consolidation of partnerships

Dr. González Silén emphasized that with the opening of Urgent Care Maracay, “Venemergencia is consolidating its position as a leading company in the sector; our actions demonstrate our purpose, and we are paving the way as a model for the country. Having 7 locations that positively impact the quality of life of patients and reduce costs for our clients demonstrates that the value-based healthcare model works, is humane, and has the potential for unlimited expansion.”

This location also consolidates Venemergencia’s partnership with Proyecto Remo to promote reading in the “Dr. The “José María Vargas” library, operating under the “take a book, leave a book” concept, enhances the experience for those visiting the Urgent Care center, promoting a love of reading and fostering a sense of community and trust.

The opening event was attended by journalists and local businesspeople, and was preceded by several meetings with insurance brokers.  The event also featured a special performance by Quattro Corde, a group from El Sistema, who delighted the audience with their music. This was part of the institutional partnership between the Venemergencia Foundation and El Sistema.

For more information and useful resources, follow these Instagram accounts: @venemergencia @fundacionvenemergencia @urgentcare.ve.

(Information and images provided by the Venemergencia Group) 

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Venemergencia, a leading primary healthcare company, opens its sixth emergency room in Venezuela, this time in the city of Barquisimeto, where Venemergencia’s operations base is also located.

The first Urgent Care location opened in Caracas in August 2023, and by the end of April, more than 31,500 patients had been treated across the five locations, with a 97 % satisfaction rate measured by the National Population Fund (NPS). The wait time for care from arrival is less than 10 minutes, and the total length of stay is less than 2.5 hours. They already have two Urgent Care locations in Caracas (Torre Xerox and La Candelaria), one in the Concepto La Viña shopping center in Valencia, and another in Lechería and Maracaibo.

Additionally, they have managed to reduce the average cost of emergency care fivefold (x5). This is an effective and rapid healthcare option available to members of the country’s leading insurance companies, making Venemergencia a reliable and robust partner that guarantees the proper functioning of the healthcare system based on a value-based care model.

Dr. Andrés Simón González Silén, CEO of Venemergencia, referred to the work of this 100% Venezuelan company in the healthcare sector as a testament to the fact that “nothing extraordinary is done alone. We have been building solutions together for 20 years, with the best team and the best allies, to provide Venezuelans with quality healthcare options, with a human focus and social impact. Opening Urgent Care’s sixth location demonstrates our ability to execute and our willingness to invest in our country, and doing so in Barquisimeto is truly special.”

For his part, Dr. Luis Enrique Velásquez, Director of Operations at Venemergencia, highlighted that 25 % of the cases treated in Urgent Care rooms have been trauma, followed by acute viral syndrome and lower respiratory tract infections. He specified that 92 % of the cases treated were resolved without the need for referral to an emergency room. “This is more than a business model; it’s the embodiment of our purpose: to provide more and better access to healthcare for Venezuelans. Giving this option to the residents of Barquisimeto and nearby towns fills us with pride.”

The inauguration was moderated by María Laura García, a journalist specializing in health coverage, and was attended by journalists, local businesspeople, and prominent doctors from Barquisimeto. It was preceded by several meetings with insurance brokers. The event featured the outstanding participation of a group of musicians from the Jacinto Lara group of El Sistema, who delighted attendees with their performances. This was part of the institutional alliance between the Venemergencia Foundation and El Sistema.

Venemergencia’s next Urgent Care location will open in September in Maracay, Aragua state. A network of allies is also being consolidated, allowing it to expand the reach of this value-based care model to more cities across the country.

You can follow them and obtain more information at: @venemergencia @fundacionvenemergencia @urgentcare.ve.

With information and images references provided by Grupo Venemergencia

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During the first board meeting of the Federation of Chambers and Associations of Commerce and Production (Fedecámaras), corresponding to 2025, the creation of the Health Commission was approved, a proposal presented by Tito López, president of the Chamber of the Pharmaceutical Industry (Cifar) and Dr. Andrés Simón González-Silén, president of Venemergencia and founder of the Venezuelan Association of primary and prehospital health providers (Avenprosapp).

This commission represents the 19th of Fedecámaras, and it will be made up of representatives of the different subsectors, such as hospital medical care providers and services, primary and pre-hospital medical care, pharmaceutical products and biotechnology, medical device and equipment companies, and will also have the participation of the National Academy of Medicine.

Improvement in private health services in the country, benefiting more Venezuelans

Adán Celis, president of Fedecámaras, indicated that this work group will be responsible for generating public policy proposals that provide solutions to positively impact the performance of the Health area in the country.

For his part, the president of Cifar explained that among the short-term objectives of this instance are the formalization of the health sector, regularizing the legal framework of the sector and becoming a catalyst for solutions for the resolution of issues of interest in this area.

Likewise, Dr. González-Silén, highlighted that the members of the commission are betting that it “will be the professional reference that inspires the leaders of the health sector to consolidate a model of care focused on value. This translates into giving priority to the benefit of patients, reducing costs throughout the chain and optimizing resources. The members of the commission will join forces, share information and assume commitments that positively impact the entire system and each Venezuelan,” he indicated.

Among the aspects to be discussed by this commission are those related to the current situation of the sector, economic scenarios, application of technology and innovation in the area, generation of big data to promote plans and projects with high social impact, update on the regulatory framework of the sector and evaluation of study programs that require corporate support/sponsorship.

With information from social networks, other media, Fedecámaras and Venemergencia

(Reference image source: Fedecámaras Health Commission)

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The implementation of the DAP (Public Access Defibrillation) program by Venemergencia was recently announced, which motivated us at the El Sumario Digital Communication Group to obtain more information and offer it through our media.

It should be remembered that cardiovascular diseases are the leading cause of death in the world. Cardiac arrest is the main complication of these diseases, which without immediate treatment with cardio-pulmonary resuscitation and defibrillation leads to death. The chances of survival decrease 10% for every minute that care is delayed, Venemergencia explained.

– With this program, any person, even without complex or sophisticated professional training, can successfully act as a first responder in their community in situations such as those mentioned; which multiplies by thousands the probability of timely and effectively attending to this type and type of medical emergencies.

We made contact and spoke with Andrea Galarraga, director of Sustainability at Venemergencia, who kindly provided us with information and commented on the value that the Group’s operations assign to the management of innovation, hand in hand with sustainability, as fundamental and convenient as education.

Video coverage

We invite you to listen and watch, as well as share and comment on this interesting video conversation with Andrea Galarraga, in which aspects such as:

• Prominent nature of education within everything they do at Venemergencia.
• The launch of the Public Access Defibrillation (PAD) program has marked a milestone.
• Today, we are faced with the possibility of turning our country into a cardio-protected territory.
• We seek to generate capacity within the community based on the first stages of this type of emergency.

In-person video coverage

Audiovisual production: Ida Febres

With information and images provided by Venemergencia

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As part of the articulation of an ecosystem that maximizes access to health for all inhabitants and passers-by of the municipality, the Mayor’s Office of Chacao and the Venemergencia Foundation make history with the launch of the Public Access Defibrillation program (DAP), which makes Chacao the first cardioprotected municipality in the country.

Cardiovascular diseases are the leading cause of death in the world. Cardiac arrest is the main complication of these diseases, which without immediate treatment, with cardio-pulmonary resuscitation and defibrillation, leads to death. The chances of survival decrease 10% for every minute that care is delayed.

With the Public Access Defibrillation (PAD) program, anyone, even without professional training, will be able to successfully act as a first responder in their community in situations like this; which multiplies by thousands the probability of timely and effectively addressing medical emergencies.

“By becoming the first cardioprotected municipality in the country, we are once again a reference for the Venezuela we long for. The Automatic External Defibrillators (AED) will be in the main squares and public spaces as a new element to improve the safety and health of all residents,” said Gustavo Duque, mayor of the Chacao municipality.

As a non-profit organization that works on the creation and implementation of community development programs, to promote access to health through education, the Fundación Venemergencia celebrates its 13th anniversary with the launch of this program.

“Thanks to this alliance we are equipping the municipality with Automatic External Defibrillators (AED) and training residents with basic life support training to radically transform citizens’ relationship with pre-hospital health and, above all, with their role within the chain of survival. We want to expand this alliance throughout the country,” said Dr. Andrés Simón González-Silén, president of Venemergencia.

For his part, Dr. Luis Enrique Velásquez, executive director of Venemergencia, said that the DAP, being supported by an educational organization such as the Venemergencia Foundation, will generate the capabilities within the community to effectively address the first stages of cardiovascular emergencies. . “Our goal is to provide access to the equipment and training necessary to guarantee the articulation of people and elements that maximize the probability of successful outcomes, in the face of a medical emergency recognized as the main cause of death in the world.”

To ensure that the entire Chacao community can be part of this initiative, the Fundación Venemergencia and Salud Chacao will measure cardiovascular risk, monitor special cases, and disseminate health information through the Mobile Clinic’s traveling doctors program, they will support the formation of Neighborhood Health Brigades as first responders to any pre-hospital medical emergency and will work to coordinate the movement of neighbors, students, businessmen and volunteer merchants to promote the proper functioning of the program.

You can obtain more information and get in contact with Venemergencia through the e-mail: info@grupov.com.ve

With information and images provided by Venemergencia

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Venemergencia continues to set the standard for health innovation in Venezuela, focused on the quality of the user experience in primary medical care, they have integrated artificial intelligence (AI) into their management and care system. This technological innovation offers new functionalities that promise to continue advancing in the transformation of the health system in the country, starting a new era of human-centered services with the aim of taking users’ medical care experience to another level.

The incorporation of this technological innovation in its APP means that, by simply looking at the camera of the electronic device (whether smartphone, tablet or computer), users will be able to take vital signs using facial recognition and in less than a minute. Key vital signs can be monitored: heart rate, oxygen saturation, respiratory rate and blood pressure. Which can facilitate the initial diagnosis process and provide crucial data quickly and non-invasively. Additionally, facial recognition technology allows hemoglobin and stress level to be recorded to determine, together with other signs, an index of well-being.

Additionally, the “DoctorV” is incorporated into the Venemergencia ecosystem, a conversational chatbot based on AI, fast and close, which will help the patient obtain a pre-diagnosis at the end of each conversation where the symptoms will be evaluated using the protocols. most up-to-date scientists. This not only improves accessibility to medical services for people who may have difficulty getting around, but also provides an option for preliminary consultation before determining whether a more detailed physical examination is necessary. Additionally, DoctorV will expeditiously guide patients to the correct medical specialty. By directing patients to the right service at the right time, the integration of this tool provides relief from anxiety related to the patient’s symptoms, increasing engagement and trust with their insurance provider.

“At Venemergencia we are committed to giving access to health to all Venezuelans, that is why we implement cutting-edge technologies that can be applied to improve their quality of life,” said Andrés Simón González Silén, founding partner of Venemergencia.

These technologies not only represent an advance in medical care in Venezuela, but are also indicative of a global trend towards the digitalization and personalization of medical care for which Venemergencia takes a step on par with technological advances to provide access to the quality health that we want to receive and that allows evolution in medical care for all of us who live in Venezuela.

Follow them to see more of their work to take care of the health of all Venezuelans by visiting: @venemergencia and GrupoVenemergencia on LinkedIn.

With information and images from Venemergencia

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The Department of Comprehensive Development of the Faculty of Humanities of the Metropolitan University and the Venemergencia Foundation join efforts to improve access to health in Venezuela with the creation of the elective subject: Comprehensive Medical Assistance, an opportunity for all students to acquire tools that allow them to save lives, as first responders, in medical emergencies.

Comprehensive Medical Assistance is a theoretical-practical subject, which manages the highest quality standards, taking the best of the curriculum of the American Heart Association (AHA), and the manual for the Management of Prehospital Trauma, of the College American Society of Surgeons (Prehospital Trauma Life Support – PHTLS).

The incorporation of subjects that are distinctive for the comprehensive profile of its graduates is part of the mission with which the Metropolitan University (UNIMET) trains professionals recognized for their ethics, leadership and entrepreneurial capacity. “Starting in April 2024, students will have the alternative of the Comprehensive Medical Assistance elective, a subject that gives them the freedom to prepare with skills that allow them to create competitive advantages based on differentiation,” said Franco Roversi, director of Studies. General and Basic.

Whether professional, community, or personal, knowing how to respond to medical emergencies is a skill that can make a difference in any environment. “We are very proud to celebrate World Health Day with this alliance between UNIMET and the Venemergencia Foundation with which thousands of future educators, engineers, psychologists and lawyers, among others, will no longer only be key actors for the development of the sector. productive, but they will be able to be a fundamental part in the chain of survival of patients,” added Dr. Andrés Simón González-Silén, founding partner of Venemergencia.

Access to educational content inherent to prehospital care is vital to establish cultural dynamics in which all people, according to their abilities, are able to provide appropriate responses to medical emergencies. The Comprehensive Medical Assistance subject promotes the transversal inclusion of health capabilities that strengthen citizen practice through co-responsibility with the community and society in general.

About Venemergencia

Venemergencia is Venezuela’s comprehensive assistance platform, dedicated to improving the quality of life of Venezuelans with health and auto services, it is the only one in the country with ISO 9001:2015 certification for its Quality Management System. A modern system that operates at a preventive level, offering services focused on providing a primary diagnosis to avoid unnecessary visits to clinics and also taking care of Venezuelans’ vehicles, offering better quality of care for users and reducing operating costs. It has the largest fleet of ambulances, tow trucks, cars and motorcycle ambulances in the country and its services are available 24 hours a day, every day of the year.

It is a Venezuelan company, founded by Venezuelans, with private and national capital, specialists in development and implementation of services aimed at solving real needs. With 20 years of experience in the implementation of innovative business models, it has positioned itself as a leader in technological innovation, at the service of clients to always be present! in the daily lives of Venezuelans.

For more information, you can check: info@grupov.com.ve.

With information and reference images provided by Venemergencia and Unimet

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